Practice Perspective: Documenting Claim Files

One of the most important duties that a public insurance adjuster has is the comprehensive documentation of the claim file. The file should include a detailed record of all communications with the insurance company, company representatives and company experts in addition to all communications with the insured. Pertinent communications include e-mails, regular and certified mailings, telephone conversations and meetings, estimates, inventories, claims, recapitulations, contracts, checks, deposits and disbursements and proofs of loss. In short anything relevant to the preparation, presentation and adjustment of the loss should be maintained.